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Managing Staff
Good staff managment is a key part of helping your organisation to run smoothly. This course provides an insight into the skills and techniques that are required for effective management.
This course will:
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show participants how to set an objective for another member of staff and monitor this in their supervisory role
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demonstrate the effective use of praise, criticism and constructive feedback
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explain how to motivate employees
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explain how to delegate to other employees.
Learning Outcomes
Following this course, participants will:
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understand how to use questions, active listening and non-verbal communication to show understanding and gain agreement from others
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know how to set meaningful objectives
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be able to offer constructive feedback
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understand what motivates different people and how this knowledge can be used to motivate individuals
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know how to deal with performance issues
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